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Working in the office area of the company, you will be primarily responsible for overseeing the administration of company documents and customer orders whilst delivering a first-class customer service experience.

Full-time / Part time hours (30 per week)

Schedule: 9.00 - 15.00 ( monday - Friday )

 ( 30 minute lunch break )

Rotational Saturday: 8.00 - 11.00 ( once a month )

Accrued hours given back as time in lieu

Job Description

  • Processing customer orders

  • Sending weekly reports to management

  • Scanning daily documents

  • Deal with general enquiries

  • General day to day duties, ensuring smooth running of office

  • Ordering Office stock

  • Contacting customers about any potential issues/ changes

  • Answering inbound and making outbound phone calls

  • Meeting and signing in visitors to site

  • Build and maintain relationships with customers via phone and email

SKILLS:

  • Co-operates and works well with others throughout the company, pursuing of team goals, sharing information and supporting others.

  • Have good awareness of what is happening around you in a changing, and sometimes pressured, environment.

  • Be able to receive instruction and carry out tasks accordingly.

  • Have excellent time management skills

  • Be very organised with the ability to multi-task

  • An excellent attention to detail

  • Be constantly mindful of ethical standards; both personally and professionally. You will need to demonstrate integrity, reliability and trustworthiness.

  • Can communicate effectively to all personnel, at all levels, ensuring your voice is heard and maintaining the respect of colleagues.

  • Can prioritise the workloads of both yourself and your team.

  • Flexibility and an ability to learn and adapt quickly are crucial

Knowledge:

  • Upon completion of training period, the successful must have acquired an excellent knowledge of all tasks and procedures that are performed throughout the facility and have an awareness of the impact your role has upon these.

  • Competent with use of a computer. Excellent Microsoft office skills are a necessary requirement.

  • You will also be required to learn industry specific software such as RJL.

  • Be highly competent at accurately completing paperwork.

The Real Wrap is fully committed to equality, diversity, and inclusion. We continue to work really hard to ensure that our approach to recruitment is as inclusive as possible and we firmly believe that employing a diverse workforce is central to our continued success.

We welcome applications from all areas of the community; however, we particularly encourage applications from members of the BAME community as well as individuals with disabilities, who are currently under-represented within our workforce.